Access Intelligence Trust Centre
Our Products Run on Trust
We have always designed our products with security and compliance in mind.
The evolving Access Intelligence portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, an advanced social listening and audience intelligence platform; Vuelio, a leading media intelligence platform with monitoring, insight, engagement and evaluation tools; and ResponseSource, the network that connects media and influencers to the resources they need.
In September 2021, Access Intelligence acquired Isentia, a media intelligence and award-winning insights company headquartered in Sydney, Australia, and are working towards a common level of security & compliance across the portfolio.
We take security & compliance seriously and recognise that our Information Security (InfoSec) practices are important to our users. Therefore, we have created this Trust Centre to be transparent about how we secure data.
This is an international standard for Information Security Management that demonstrates an ongoing commitment to apply the most rigorous risk management model to protect information and data belonging to both the Group and its clients.
The standard forms the basis for effective management of confidential information and the application of information security controls. It recognises an ongoing commitment to review systems and suppliers, identify risks, assess implications and put controls in place for data security. This includes auditing all systems, information assets, operational processes, legal and regulatory requirements, and an ongoing training programme to strengthen the organisation’s expertise in risk management and data security.
ISO 27001 recognises the Group’s exceptional standards in data management and security. This benefits all clients who can rely on the company’s ability to store and process sensitive data in a secure way underpinned by robust systems, increased business resilience, and improved management processes.
- Access Intelligence ISO 27001 Certificate
- Review InfoSec activities and policies
- More about ISO 27001
UK Cyber Essentials
Cyber Essentials is a UK government-driven initiative to promote high standards in cyber security practices across all industries and sectors.
Developed as part of the UK’s National Cyber Security Programme, the UK Government worked with the Information Assurance for Small and Medium Enterprises (IASME) consortium and the Information Security Forum (ISF), to provide a clear statement of the basic controls that all organisations should implement to mitigate the risk from common internet-based threats, within the context of the Government’s 10 Steps to Cyber Security.
Access Intelligence achieved the higher standard, Cyber Essentials Plus, in September 2021.
The General Data Protection Regulation (GDPR) is a data protection law that regulates the processing of personal data in the geographic areas where the law abides.
The “UK GDPR” and “EU GDPR” are very similar, and Access Intelligence regularly updates its policies and procedures in line with global privacy developments.
We use the term “GDPR” to cover both the UK and EU laws.
Access Intelligence is committed to data ethics. We have defined practices to ensure the way data is collected and used is trustworthy and ethical. For greater transparency, we have created an Evidence Pack to describe our stance on GDPR and to outline our obligations:
In respect of the changes to Article 27 following Brexit, Access Intelligence partnered with GDPR Local, to offer data subjects living in the EU a local representative. A team of external DPOs then reviewed our data protection policies, processes, and records. Access Intelligence was approved to meet GDPR compliance requirements.
Our Data Protection Team partners with our Product Teams to ensure products and features comply with applicable statutory, regulatory and privacy laws.
Get in Touch
You may know us as Access Intelligence, Isentia, Pulsar, Vuelio or ResponseSource but we are the same people behind each platform.
Feel free to get in touch with any questions on [email protected]
If you’ve discovered a vulnerability in one of our products, please don’t share it publicly. Instead, please report this to us: [email protected]
Subject Access Requests can be sent to our Data Protection Officer at [email protected]
For legal enquiries, our in-house lawyer is available at [email protected]