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Case Management

Vuelio is a secure, web-based service for handling;

  • Customer complaints, comments and feedback
  • Public information requests, such as Freedom of Information, EIR and DP requests
  • Media and other stakeholder enquiries

Key Benefits

  • Comply with legislation and corporate best practice to avoid criticism and fines from regulatory bodies for noncompliance
  • Protect your reputation by delivering timely, consistent and accurate responses to demands for information
  • Guarantee high levels of customer satisfaction and retention by efficiently dealing with their issues
  • Support continuous improvement with root-cause analysis and KPI reporting
  • Centralised access to full case audit trail to maintain organisational transparency
  • Reduce duplicate requests with public access to an online disclosure log so they can review previously asked questions